Zodiac NZ= 600 (2014) • Schlauchboot • 6 m • 9 Pers • Marina deportiva de Menorca

Avoid this owner and be cautious when relying on SamBoat’s dispute process. We paid £300 for a full-day RIB hire, but the boat would not plane and could only manage around 10 knots instead of the advertised performance. This severely affected our day and caused excessive fuel consumption. We reported the issue immediately after returning the boat, inspected it with the owner and were verbally offered another rental day. When no replacement was available before we flew home, we requested a refund. SamBoat rejected our complaint after the owner later produced a staged and fake photo showing netting around the propeller, despite this not being identified during the post-rental inspection or mentioned in our subsequent messages. Rather than investigating these inconsistencies, SamBoat relied on the owner’s account and a procedural deadline. I have now had to pursue a Section 75 claim through my credit card provider.

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